Gasta News: Yell Rollout

Yell.com adds more local content while BBC plans set back
Yell is rolling out a series of ultra-local sub-sites featuring town and city information as part of a move to ramp up content across its website.
The classified listings specialist is hiring journalists to create content, including advice on things to think about when hiring a serviceperson as well as quick facts about towns across the UK.
Yell is also considering including local news and event information, if the trial is successful. It plans to use the content to boost its position as a key destination for local services and information online, as well as its search rankings.
Its push comes in the week that local news services were thrust into the spotlight following the BBC Trust's decision to refuse permission for the BBC's planned rollout of local video sites (nma.co.uk 21 November).
The Trust halted plans to spend £68m of licence fee funds on local video, deeming it unjustified.
The proposed move was highly criticised by competitor commercial news providers, such as Northcliffe Media, which owns 151 sites under the Thisis brand. It said it would be unable to compete with such investment by the BBC.
Johnston Press claimed the BBC's Where I Live sites had already damaged its local sites, and Trinity Mirror accused the Corporation of losing sight of its purpose.
The rejection of the plans by the BBC Trust has received a cautious welcome by commercial rivals, with many concerned the setback won't keep the BBC away from local services for long.
Sam McIlveen, digital publisher at Independent News and Media, said, "I don't think this is the end of it. We're still worried because these plans were hugely disadvantageous for local media. Local sites can't compete with the BBC, especially when it's willing to spend £68m."
The Newspaper Society's director David Newell also expressed concern at the BBC not giving up on the area. "We must be on guard to ensure the BBC isn't allowed to expand its local services by other means," he said.
Sir Michael Lyons, chairman of the BBC Trust, said that while consumers want better local services, video sites were unlikely to meet their needs.
Regulator Ofcom said the plans would have a significant negative impact on commercial providers.
Author: By Will Cooper & Luan Goldie | Source: nma.co.uk | Published: 26.11.08

Gasta News: PAID SEARCH: How the paid search industry is killing itself

PAID SEARCH:
How the paid search industry is killing itself
It may not be as bad as the banking industry, but SEM could use some help. Here's how paid search can get itself back on track before things get worse.
As the financial markets continue to turn out bleak news, I've begun to think about the many parallels existing between Wall Street and the SEM industry.
Mergers, acquisitions and shotgun marriages
To start with, we're now in the middle of a wave of consolidations that are reminiscent of the successive mergers and takeovers now taking place in the banking sector.
Range Online is the latest independent SEM agency to pack up its tent, as it was folded into iProspect, which was itself acquired by U.K.-based Aegis some time ago. Range follows Outrider (bought by ad holding company WPP, which also owns 24/7 Real Media), Reprise Media (snapped up by Interpublic) and Inceptor (purchased by Verizon).
It's clear that many SEM agencies are having a tough time going it alone, and the shotgun marriage M&A trend will accelerate if the macroeconomic environment continues to deteriorate and the SEM industry -- like the financial markets -- continues to suffer from ills that are largely of its own making.
Search engines enabled this mess
The SEM industry has no direct equivalent to sub-prime mortgages, collateralized debt obligations or over-leverage, but it suffers from structural issues that are largely a product of its ostensibly self-serve nature. Google and the other engines have stoked the fever of irrational optimism by encouraging everyone to believe that all it takes to succeed at search is a credit card and a couple of hours studying the AdWords help file.
The result is a world in which marketers behave like self-medicating patients who believe that watching a webinar on urinary tract infections is equivalent to getting a consultation with an experienced urologist. The fact that a number of people believe they are more qualified to run search than the experts reflects a dismal lack of confidence in SEM agencies. So it's no surprise when expert companies feel that getting swallowed up by a larger conglomerate is preferable to going it alone.
Killing the golden goose
But the search engines aren't the only ones to blame. Like Wall Street's "shadow market," in which trillions of dollars worth of complicated instruments are traded without any oversight, the SEM industry has its own shadow industry -- the conference and trade show business. This business depends on a simple proposition: if you go to enough shows, attend the right panels and rub elbows with the right people, you'll walk away knowing enough to run a competent search campaign. This is as absurd as saying that you can become a qualified mechanic by attending an auto show.
The only reason conferences and trade shows are so profitable for the people who run them is that exhibitors remain willing to buy very expensive booth space. Heaven help the trade show people, however, if exhibitors ever actually read the shows' agendas, which are chocked with seminars on how to succeed without an SEM agency!
Greed may destroy us all
And now let's talk about greed, which is as rampant in SEM as it is on Wall Street. Too many SEM agencies seem to have taken their sales approach directly from Moe's Mortgage Shop. These agencies are commission-driven -- not service-driven -- organizations that don't realize that overselling their services actually hurts long-term revenue goals by disappointing clients, creating client churn and destroying reputations.
Unfortunately, even good SEM agencies get tarnished by the continued operation of the fly-by-nighters. The SEM industry has failed to purge itself of these people and I have zero confidence it will do so at any time in the future. If it turned out that Macy's was filled with pickpockets, don't you think people would stop shopping there? So yes, the SEM industry needs to choose responsible conduct over unrivalled greed, or we're all headed over a cliff.
How to bail ourselves out
I don't think the SEM industry needs a billion-dollar bailout, but I do think it needs to clean up its act. Cancerous companies, much like toxic CDOs, need to be cleansed from the SEM books before confidence can be restored. Paid search practitioners need to be meaningfully accredited, not merely rubber-stamped, before they can run search campaigns. The search engines and the shadowy SEM conferencing business need to stop pushing the ridiculously destructive notion that neophytes can become as qualified as those with years of experience after only a few quick lessons.
Finally, SEM agencies should start thinking seriously about sharing risks with their clients. Hopefully the seasoned, expert agencies will launch programs to limit clients' downside risks and help stabilize the SEM industry once again. After all, the world has more than its share of uncertainty to navigate through on a day-to-day basis, and all the "black boxes" in our industry can be mind-boggling. The least we can do for our clients is present the clarity they deserve when we engage with them.
Mark Simon is vice president, industry relations, Didit.

Gasta News:Microsoft, Google and Yahoo

Microsoft, Google and Yahoo have signed a global code of conduct promising to offer better protection for online free speech and against official intrusion.
The Global Network Initiative follows criticism that companies were assisting governments in countries like China to censor the Internet.
The guidelines seek to limit what data should be shared with authorities, in cases where free speech is an issue.
"This is an important first step," said Mike Posner of Human Rights First.
He told the BBC "What this is is a recognition by all these tech companies, the human rights groups and social investors that there has to be a collective response to this growing problem.
"Companies need to step up to the plate and be more aggressive in challenging unwarranted government interference," he said.
The initiative states that privacy is "a human right and guarantor of human dignity," and the agreement commits the companies to try to resist overly broad demands for restrictions on freedom of speech and the privacy of users.
They will also assess the human rights climate in a country before concluding business deals and make sure their employees and partners follow suit.
"These principles are not going to be a silver bullet, but the most important point for me is to provide transparency," said Danny O'Brien of the Electronic Frontier Foundation.
"We have joined this initiative because we know that a wide range of groups working together can achieve much more than the company acting alone," said Andrew McLaughlin, Google's director of global public policy.
'Valuable roadmap'
The impetus for such an agreement follows years of criticism that a number of businesses, including Google, Yahoo and Microsoft have complicity built what has been dubbed the "Great Firewall of China".
Google has been accused of complying with Chinese government demands to filter internet searches to eliminate query results regarding topics such as democracy or Tiananmen Square.
Microsoft has come under attack for blocking the blog of a prominent Chinese Media researcher who posted articles critical of a management purge at the Beijing News Daily.
Canadian researchers uncovered that a Skype joint venture in China monitored users' communications.
And a Chinese reporter Shi Tao was jailed for 10 years after Yahoo China provided his personal information to the Chinese government.
Today Yahoo co-founder and CEO Jerry Yang welcomed the new code of conduct.
"These principles provide a valuable roadmap for companies like Yahoo operating in markets where freedom of expression and privacy are unfairly restricted.
"Yahoo was founded on the belief that promoting access to information can enrich people's lives and the principles we unveiled today reflect our determination that our actions match our values around the world," said Mr Yang.
While China has been painted as the worst abuser, Colin Maclay of the Berkman Centre for Internet and Society at Harvard University said there are other countries and governments all over the world at fault.
"The number of states actively seeking to censor online content and access personal information is growing.
"And the means employed - technical, social, legal, political - are increasingly sophisticated, often placing internet and telecommunications companies in difficult positions."
'Business case'
The Global Network Initiative was drawn up by the internet companies along with human rights groups, academics and investors.
Adam Kanzer who is the managing director and general counsel at Domini Social Investments said as well as being the right thing to do, it also makes good business sense.
He told BBC News "When you see the industry being caught up in the tactics of various regimes around the world, the business case is very clear. Freedom of expression and privacy is core to their business.
"They depend on a wide open, freely accessible and secure internet. That's what they are about. If people don't trust the internet and believe they are secure, then that is counterproductive to their business."
The effort is already being seen by some as not going far enough.
"After two years of effort, they have ended up with so little," said Morton Sklar executive director for the World Organisation for Human Rights USA.
"It is very little more than a broad statement of support for a general principle without any concrete backup mechanism to ensure that the guidelines will be followed."
Mr Posner of Human Rights First disputes that and said this agreement has not been set up as a "gotcha system" but as a way "to work with companies to get them to improve what they are doing, credit them when they do it and call them out if they fail."
While it is hoped many more companies will sign up, two European telecommunications firms, France Telecom and Vodafone, are already said to be considering adding their names.

Gasta Paid search

Paid search is a proven winner, yet some marketers don't take advantage of its full potential. Here's why you need to put SEM at the heart of your marketing strategy.

Search engine marketing isn't a perfect marketing medium. But compared to every "innovative" marketing methodology that's come along in the past five years, search is a hands-down winner. This is why Google has become a multi-billion dollar powerhouse and why hundreds of marketers are reaping ROI, increased market share and branding benefits from being active participants in search.

The reasons SEM has taken off are both elementary and revolutionary. As a marketing channel, it offers the following strengths:

1. Paid search campaigns happen in real-time, making it possible for marketers to obtain almost instantaneous marketing ROI. Search's real-time nature provides for the ongoing fine-tuning of all variables in the campaign in a continuous process of optimization, which means that marketers can learn and improve their campaigns over time.
   
   
2. Paid search advertising is by its very nature the most unobtrusive way of getting the word out about one's product, service or brand. Instead of pushing a messages in the face of an uninterested and possibly unwilling audience, SEM is a low-key "pull medium," responsive to the user's intention to engage. Therefore, calls to action are more likely to be heeded because users perceive them to be relevant to their intent.
   
   
3. The data generated by paid search campaigns can have enormous value to marketers, in terms of providing business intelligence, extending CRM efforts and scouting out audience segments that may have been neglected by existing marketing plans. Given that search behavior is highly responsive to non-search marketing efforts (both on- and offline), such data can provide a reliable indication of the effectiveness of all other marketing efforts.
   
   
4. Paid search is still a relatively inexpensive medium and search campaigns can be dynamically scaled up or down to accommodate varying needs. Applying targeting and segmentation technologies can dramatically reduce (although not completely eliminate) the problem of non-converting clicks.

Unfortunately, each one of these strengths comes with major caveats. The fact that search happens in real-time provides both opportunity and risk. Minor campaign errors can quickly result in significant financial losses unless they are quickly corrected, so the onus is on the marketer to continually monitor search campaigns to ensure peak performance.

The mere fact that search provides the ability to systematically test campaign elements doesn't ensure that such steps will be taken. Nor do many marketers actually use the rich data from search to inform their non-search marketing efforts. Teams can be overloaded with data, and many function in departmental isolation where they are insulated from high-level marketing strategy conversations.

Finally, while paid search is inexpensive relative to other media, media management costs are proportionally higher. Unlike other channels where the media is expensive (such as television) but media management costs are low (because the media is easy to buy), search presents the exact converse. The media (keywords) are cheap but the costs of managing campaigns may be significant -- especially for sophisticated search campaigns.

Given these difficult issues, many marketers choose to simply outsource some or all of the search campaign process to an outside agency, either one that already handles their online media buying or a specialized search shop that does nothing else but search. In my view, there are definite risks with going the big agency route, because big agencies rarely have access to the sophisticated technology required to deliver top-performing search campaigns. Nor does their economic model (which depends on marking up media bought in big chunks such as radio/TV buys) favor intensive work on search. You can't really blame big agencies for regarding search this way, because it's only natural for agencies to focus their efforts on media buying opportunities where the profit potential is greatest.

Specialized SEM agencies provide an alternative to the big agency route, but once again, marketers need to exercise care before committing their search budgets to such organizations. Many SEM agencies are new and don't have more than a few years of operating experience behind them. While many promise to deliver unparalleled campaign results using "proprietary" technology, the fact is that many of them license the same off-the-shelf campaign management tools used by the big agencies, limiting their ability to provide truly customized solutions.

As there are no industry benchmarks for evaluating such agencies, a good selection rule is to look at the agency's client list, seek out positive, unbiased testimonials from those who have used them in the past and, perhaps most importantly, examine how much their existing clients have grown since the agency took over their accounts.

However the work gets done, marketers need to understand that search isn't just another marketing channel, but a fundamental organizing method by which users and marketers can find each other in the terabytes of data constituting the digital world. While it's attractive to think that search can just be bolted onto existing media plans, it is far better to regard search as an integral element at the heart of the marketing strategy, because the demand that you drive through your media efforts is all harvested in the search process.

David Pasternack is president of Didit,

Gasta to team up with Russian Search Engine Yandex

Yandex operate Russia’s largest internet search engine and are a leading Russian internet and technology company. Our goal is to provide easy access to the wealth of information available online to answer any questions our Russian-speaking users may have. We rely on our in-depth understanding of the Russian language, culture and internet market to provide our users with sophisticated web search and information retrieval services. We also offer them a portal providing a range of other free services and extensive local, national and international information, including user-generated content, which we aggregate and structure in a neutral and user-friendly manner. We believe that putting the needs of our users first is the foundation for the success of our business.

Russian education has historically focused on science and technology, valuing strong applied mathematics and data analysis skills. From our start, we have benefited from this focus, drawing upon the considerable pool of technically proficient, local talent in Russia to create a leading technology company. For more than 15 years, our team has been developing and optimizing our web search and other technologies, earning the trust of our users and making Yandex one of the best known internet brands in Russia.

During the first quarter of 2008, our flagship internet search engine accounted for approximately 54% of all search traffic in Russia, according to Liveinternet.ru, and was one of the top 10 search engines in the world during that period, according to comScore. Over that same time period, our portal generated a monthly average of approximately 3.2 billion page views, including 900 million search results pages.

History of Yandex

The history of Yandex dates back to 1990, when Arcadia Inc., which later became CompTek, initially developed two informational search systems: the International Classifier of Inventions and the Goods and Services Classifier. These systems provided the foundation for Yandex’s technology.

In 1993, the founders of CompTek created Yandex as a search mechanism for the Russian language. Some of our portal’s users have speculated on the etymological origins of the word. One of the more imaginative theories suggested a correlation of “Yan” to the white and “sunny” half of the Yin-Yang symbol. To put the rumors to rest on the meaning of the name, the two founders, Arkady Volozh and Ilya Segalovich, coined the term “Yandex” as an acronym for the phrase “Yet Another Indexer.”

From 1993 to 1994, Yandex’s developers collaborated with the Russian Academy of Sciences to enhance the system’s linguistic capabilities, tailoring it to the Russian language. As an “inflective” language, Russian uses numerous word variations to reflect grammatical purpose and meaning. A key technological advantage of Yandex is that it automatically searches all possible forms of a given word, making each search more accurate.

Another important feature of Yandex’s search technology is morphology hypotheses building, that takes into account the distance between the searched words within sentences and paragraphs. Furthermore, Yandex.ru indexes and searches documents in the major Cyrillic languages — Russian, Ukrainian and Belorussian — as well as in English, French, and German that might be of interest to the Russian-speaking audience

Gasta News: Brand Piggybacking

It's time to stop complaining about people piggy-backing on your search terms. Use it as an opportunity to hit back, be smarter, more nimble and win, just like Gasta.

Why the hell is someone able to advertise on Google using my brand name? Don't I own my brand name, and my product names? The simple answer is no, you don't, especially when it comes to using them in search. For the delusional lawyers that think they do, can I please laugh at you? It's gone. Shattered. You can have your brand terms copyrighted, trademarked and employ a whole team of leaders for their defense, but owning? That control state exists only in lawyers' minds. Yes, you may OWN them, but the reality is you just can't sue everybody, not anymore. Like copyrighted material that makes it onto video sites, it's a losing battle.

So, what you really need to do is look at this as an opportunity, not an obstacle.

The way that Google works, and I'm sure as hell going to get flack if I get this wrong, is that if the name is in the competitive set and it is relevant to the purchase, category, product or topic, you can buy it.

Now, what you cannot do, or are not supposed to do as a competitor to the brand, is use that brand name in the copy of that ad. You can use it in the title due to dynamic replacement, but you are not supposed to -- or it is greatly frowned upon if you do -- use it in the copy of the ad. But the reality? Eh, a lot more murky. There are just way too many advertisers buying terms, and it's that democratization that is fueling a lot of the growth.

Look, if a company is buying your product name, or your brand name, then you are doing something right. Are they riding the coattails of your brand equity? You bet your lazy corporate lemming butt they are. And they will ride it and ride it until you wise-up on how to defend it.

There are a number of companies that insist on not buying their brand names with the belief that "I am already ranked at the top of the organic results, so I don't need to." And that is true for many clients. But not buying your brand name in addition is ludicrous.

Here are three main reasons why you want to do this:

1. Combination punching
Enough research out there has shown us that the combination of having an organic link and a paid listing increases response by somewhere around 25 percent. Now, you could argue that the organic link is free and that paying for an additional 25 percent is not worth it. Wrong! Your competitors are unlikely to be over in the section of organic listings. They are hitting you in the ad space. Occupy that space so they don't own you. 2. The message
It's the one real way that you can exert control -- your message. The copy that is picked up thorough organic listings is much less easily controlled. It is the crawlers that determine it, and your homepage has to be specifically designed for that purpose to make it better. It is also relatively static and does not change over time. That would require new copy on the homepage, new tweaking and a whole new crawl by Google. When will that happen? Who knows. But you can control exactly what copy appears in a paid listing and about your brand. Adapt that copy to what is going on in your company right now. What is relevant today? Do you want everyone to end up on the one page that gets the highest organic listings? Are you sure? Have you just been hit with some bad PR? Thwart it right there and then lead the user directly to your response. Have: "Rumors untrue, company not being acquired" in the search copy.

There are a hell of a lot more people who search on terms than click on ads. Just because they didn't click doesn't mean you can't seed that meme. Press releases are a thing of the past -- a top-down linear cascade that no longer has relevance to today's consumer. Your brand names are your first line of defense in the PR war, so use them wisely.

3. Navigation
Search is not as much about searching and finding anymore as it is about navigation. People use search engines as "navigation engines" to get to where they are going. You look at the most popular queries in search engines -- the real top searches, not the ones that are edited. They are littered with URLs and brand names. It has just become easier to use search engines to type in URLs and company names than worry you'll end up at some domain park by typing one wrong letter. Spellcheck means you'll almost always get to where you want in the next click.

One of my most amusing ad buys at Ask.com was buying the word Yahoo for purchase on Google that led to Ask.com -- a wonderful triad. When running marketing at Ask, we had some significant challenges. It was never about beating Google. We were Google's largest distributor of ad listings in the world. It was a very symbiotic relationship. Frienemies, if you will. It was about getting people to think of us when they think of "search." Just by being there, we spur top-of-mind awareness for our brand. We were just not in people's consideration set. Look, the reason why Google seems lax is because competition in our business moves our whole industry forward, not just those companies that have been sitting on their brand equity like luddites. It was easy in offline -- just throw a bunch of lawyers at them. But online doesn't just mean those companies in your immediate competitive set, it means thousands of smaller shops that can now afford to advertise.

It's time you stopped complaining about people piggy-backing on your terms and started to look at it as an opportunity to hit back. "But they're driving up my costs for those words, and it's unfair!" Since when is life or business fair? Like sucker fish on sharks, start to look at that relationship as symbiotic. Use them and what they say to your advantage. Stop sticking your heads in the sand, get out there, think of how you can leverage and thwart those efforts -- and attack. Be smarter, more nimble.... and win. Or you can just throw lawyers at the problem, stick your head in the sand and watch them rip business away from you.

By Sean Cummings (nod to Imedia)

Gasta Seo: Reputation Management

If your website or products suffer from bad reviews or negative feedback, Sometimes disguised as “constructive criticism” do not sit and hope that it will go away; this is a set of circumstances that you can and must change and influence. Everyone would much rather receive a pat on the back, but how do you stop this negativity from getting in the way of your clients? It’s called reputation management, sometimes clients marketing can conflict with the reputation of an area or a ‘ghettoisation’ as happened with West Belfast during the prolonged troubles, However when local communities started to respond to this negative portrayal in a positive way by starting community festivals instead of traditional ‘bonfires’ and demonstrating and discussing all the positive aspects of the West Belfast community such as low crime, lively social networks, strong community support groups, and neighbourliness. What happened was a complete turnaround of the perception of West Belfast as a ‘ghetto’ into one of a vibrant community that has become a Mecca for conflict resolution.
Gasta SEO Services explains that reputation management and SEO go hand-in-hand because it’s all about getting the positive results above the negative ones. They also suggest participating in and leveraging social media sites such as Twitter, Facebook, LinkedIn, etc. and building up the positive picture of your website to downgrade and diminish the negative comments and to help gain positive momentum.

Gasta search convergence

The Register reports that Microsoft is to acquire Norwegian business search engine company Fast Search and Transfer for 6.6bn kroner ($1.23bn)

The software giant said it would pay 19 Norwegian kroner a share for the Oslo-based firm, which represents a 42 per cent premium to the closing share price on 4 January, the day before Microsoft stepped in with its bid.

Fast's board of directors and nearly half of its shareholders have already voted in favour of the buy-out and urged its remaining shareholders to accept Redmond's hefty offer.

In recent months Microsoft has beefed up its Web 2.0 intentions by investing in a number of data centres inside and outside the US as it clambers for a larger chunk of the search engine pie.

The Fast deal, which should be completed in the second quarter of 2008 subject to the usual regulatory approvals, will give the firm tailored internet search functions for corporate customers that include the likes of United Parcel Services and Deutsche Telekom AG.

Publicly-listed Fast said it welcomed the arrival of the Bill Gates jamboree, perhaps unsurprising given that in its last set of results the firm reported a third-quarter loss of $100m.