LVMH ((Louis Vitton, Moet Hennessy) versus Google goes to the very heart of the shift that the internet has forced upon us all. As the European Court considers whether Google should be allowed to let others bid on LVMH's trademarked brand terms, the broader question is whether brands can retain any sense of control in the online world.
Google is now the most powerful 'media owner' on the planet and it must accept the responsibility that comes with such power. But, its model is built on delivering what its users want. So, while we might argue that the decision to allow others to bid on trademarked brand terms was nothing but a bid to maintain paid search revenue growth, it can argue that it merely gives users the choice they deserve.
As chair of the IPA's search group, I'm keen to hear more on why it did it but, if search - whether paid or natural - is the 'navigation' in our customers' online journeys, then brands must also think hard about the 'conversation', that is their users' engagement in the combination of social sites, tools, emails and blogs that - alongside publisher-owned websites and brand destinations - help to shape their perceptions and, ultimately, their decisions.
The online journey that any one person takes to a decision is an incredible set of complex behaviours, founded on conversation and navigation, that the modern planner must fight to understand, embrace and act in accordance with.
That is a much more interesting battle than the one that's to be fought in Brussels since it deals, not just with what brands do about AdWords, but how they behave in everything they do now that their customers - enabled by services just like Google - are entirely in control.
Showing posts with label gasta personalised search. Show all posts
Showing posts with label gasta personalised search. Show all posts
Friday, March 20, 2009
Thursday, December 18, 2008
Gasta News: Launch your own search engine for your community, your needs
Web searches for minority groups
The genesis of the World Wide Web, in a Swiss laboratory, to serve a multi-national team of physicists, might lead many to think that the network is blind when it comes to race, sex, creed and colour.
But some sites are taking steps to address shortcomings in the way that the web serves some sectors of the population.
In October, Ask gave its search engine a fresh interface to help with its new-found focus on its core search audience, 60% of which were women.
In the US, a search site aimed squarely at black Americans, launched in April 2008.
Rushmore Drive's creator, Johnny Taylor, said search results can be more relevant to some social groups than to others. He cited the example of Type 2 diabetes, which predominantly affects Afro-Caribbean and Asian people.
He said: "If a user were to search for diabetes on Google, why would [Google] rank diabetes results as it pertains to black Americans early on in the result set, when only 14% of the US population is black?"
Results ranking
All search engines generate their results by looking at links leading to a webpage to get a sense of how important it is to web debate on that subject.
In such a set 'relevance' is a quantitative rather than a qualitative measure, and it is a short step from the 'wisdom of the crowds' to the 'tyranny of the majority'.
Said Mr Taylor: "People can affect change on Google, but the black population has less of an influence on Google to affect the result rankings."
With Rushmore Drive, said Mr Taylor, "it is more a matter of optimising the relevancy ranking based on one's cultural identity."
Rushmore Drive's editorial team seeks out sites relevant to the black community, and uses a unique algorithm which weights "black results" higher. It also exploits user feedback to tweak the relevance of results.
Aleks Krotoski, a social psychologist researcher at the University of Surrey, argued that such initiatives need to be seen in a wider sociological context.
"Each community has its own social norms, its own mores which are part of how its members make sense of the world," she said.
"Technology isn't a passive tool. It reflects the social norms and the mores of the people who developed it.
"So, the results of any search come from the algorithms and databases of their cultural perspectives," she added.
"They may not speak to or reflect the identity or needs of the minority group, who would achieve much better results by developing their own system from the bottom-up rather than to use one imposed from the top-down," she continued.
Web ownership
For Bill Dutton, director of the Oxford Internet Institute (OII), there is no doubt that the web is a divisive force.
"There's still a relationship between using the internet and socio-economic status," he said.
"Those that have higher socio-economic status tend to be more likely to be online; that's to do with having a PC in the home," said Mr Dutton. "That's a barrier."
Research in the early 90s by the OII suggested that those living in "distressed" inner-city areas tended to feel that in using the web they were using someone else's technology.
"With web use becoming more common among younger people, there is a greater sense of ownership," he said.
Also, he added, there was no doubt that the web was getting more representative as it started to include more languages.
Search engines such as Google and Yahoo have already picked up on the trend towards more niche web use by providing the means to develop individual search engines via Custom Search and Search Builder sites.
Yahoo's BOSS (Build your Own Search Service) even allows developers to customise their own results ranking, and so create bespoke search engines which can reflect the needs and interests of a particular search community.
"If the web community at large becomes niche-centric, then community search, for those people, could be much more effective than Google or any other search engine, said media consultant Mihaela Lica.
But, she pointed out, community-based search sites face problems when pursuing a relatively narrow audience.
Ever-decreasing relevance, when drilling down within certain socio-demographic groups, is one factor.
Once an algorithm is developed to appeal effectively to one sociological group, further subdivisions within that group become an issue; between male and female searchers, or young and old searchers, for example.
Ms Lica said there were practical problems as sites letting their narrow groups help refine results. In the case of Rushmore Drive she said "How would they know that the user who gets involved in the rating, searching, refining process is actually a member of the black community?"
And, she added, those who believe in the unifying power of the web may baulk at the notion of "black" and "white" search results.
She said: "Online we have no colour - 'segregating' knowledge is not something that gets my vote. Search results should be unbiased and impartial."
nod to Murray Dick and Mark Ward
The genesis of the World Wide Web, in a Swiss laboratory, to serve a multi-national team of physicists, might lead many to think that the network is blind when it comes to race, sex, creed and colour.
But some sites are taking steps to address shortcomings in the way that the web serves some sectors of the population.
In October, Ask gave its search engine a fresh interface to help with its new-found focus on its core search audience, 60% of which were women.
In the US, a search site aimed squarely at black Americans, launched in April 2008.
Rushmore Drive's creator, Johnny Taylor, said search results can be more relevant to some social groups than to others. He cited the example of Type 2 diabetes, which predominantly affects Afro-Caribbean and Asian people.
He said: "If a user were to search for diabetes on Google, why would [Google] rank diabetes results as it pertains to black Americans early on in the result set, when only 14% of the US population is black?"
Results ranking
All search engines generate their results by looking at links leading to a webpage to get a sense of how important it is to web debate on that subject.
In such a set 'relevance' is a quantitative rather than a qualitative measure, and it is a short step from the 'wisdom of the crowds' to the 'tyranny of the majority'.
Said Mr Taylor: "People can affect change on Google, but the black population has less of an influence on Google to affect the result rankings."
With Rushmore Drive, said Mr Taylor, "it is more a matter of optimising the relevancy ranking based on one's cultural identity."
Rushmore Drive's editorial team seeks out sites relevant to the black community, and uses a unique algorithm which weights "black results" higher. It also exploits user feedback to tweak the relevance of results.
Aleks Krotoski, a social psychologist researcher at the University of Surrey, argued that such initiatives need to be seen in a wider sociological context.
"Each community has its own social norms, its own mores which are part of how its members make sense of the world," she said.
"Technology isn't a passive tool. It reflects the social norms and the mores of the people who developed it.
"So, the results of any search come from the algorithms and databases of their cultural perspectives," she added.
"They may not speak to or reflect the identity or needs of the minority group, who would achieve much better results by developing their own system from the bottom-up rather than to use one imposed from the top-down," she continued.
Web ownership
For Bill Dutton, director of the Oxford Internet Institute (OII), there is no doubt that the web is a divisive force.
"There's still a relationship between using the internet and socio-economic status," he said.
"Those that have higher socio-economic status tend to be more likely to be online; that's to do with having a PC in the home," said Mr Dutton. "That's a barrier."
Research in the early 90s by the OII suggested that those living in "distressed" inner-city areas tended to feel that in using the web they were using someone else's technology.
"With web use becoming more common among younger people, there is a greater sense of ownership," he said.
Also, he added, there was no doubt that the web was getting more representative as it started to include more languages.
Search engines such as Google and Yahoo have already picked up on the trend towards more niche web use by providing the means to develop individual search engines via Custom Search and Search Builder sites.
Yahoo's BOSS (Build your Own Search Service) even allows developers to customise their own results ranking, and so create bespoke search engines which can reflect the needs and interests of a particular search community.
"If the web community at large becomes niche-centric, then community search, for those people, could be much more effective than Google or any other search engine, said media consultant Mihaela Lica.
But, she pointed out, community-based search sites face problems when pursuing a relatively narrow audience.
Ever-decreasing relevance, when drilling down within certain socio-demographic groups, is one factor.
Once an algorithm is developed to appeal effectively to one sociological group, further subdivisions within that group become an issue; between male and female searchers, or young and old searchers, for example.
Ms Lica said there were practical problems as sites letting their narrow groups help refine results. In the case of Rushmore Drive she said "How would they know that the user who gets involved in the rating, searching, refining process is actually a member of the black community?"
And, she added, those who believe in the unifying power of the web may baulk at the notion of "black" and "white" search results.
She said: "Online we have no colour - 'segregating' knowledge is not something that gets my vote. Search results should be unbiased and impartial."
nod to Murray Dick and Mark Ward
Wednesday, November 26, 2008
Gasta Marketing News: Mobile advertsing
Some 98% of marketers say online marketing is crucial to business success through the economic downturn, according to research by Efficient Frontier.
The survey of over 300 UK, French and German marketers found 73% expect to see the headcount of digital marketing teams increase through 2009, and 87% of those surveyed predict digital marketing will grow at the same rate in 2009 as it did in 2008.
UK marketers ranked SEM higher than both its French and German counterparts, some 78.5% of UK respondents rated SEM as a 'top three' priority in marketing campaigns.
David White, general manager of Efficient Frontier Europe, said, "We're continuing to see enormous growth from our UK, French and German offices. It's pleasing to see these survey results reflecting a positive story during this current economic environment."
Mobile Ads
Coca-Cola and Xbox are among brands set to increase their mobile ad investment, as new research shows mobile marketing budgets will grow by 150% over the next five years despite the economic downturn. An O2 survey by Vanson Bourne of 100 marketing and IT directors from the financial services, manufacturing and retail sectors found that 60% favoured mobile marketing due to its targeted nature. Some 85% said mobile marketing campaigns generate a higher response than traditional methods....
The survey of over 300 UK, French and German marketers found 73% expect to see the headcount of digital marketing teams increase through 2009, and 87% of those surveyed predict digital marketing will grow at the same rate in 2009 as it did in 2008.
UK marketers ranked SEM higher than both its French and German counterparts, some 78.5% of UK respondents rated SEM as a 'top three' priority in marketing campaigns.
David White, general manager of Efficient Frontier Europe, said, "We're continuing to see enormous growth from our UK, French and German offices. It's pleasing to see these survey results reflecting a positive story during this current economic environment."
Mobile Ads
Coca-Cola and Xbox are among brands set to increase their mobile ad investment, as new research shows mobile marketing budgets will grow by 150% over the next five years despite the economic downturn. An O2 survey by Vanson Bourne of 100 marketing and IT directors from the financial services, manufacturing and retail sectors found that 60% favoured mobile marketing due to its targeted nature. Some 85% said mobile marketing campaigns generate a higher response than traditional methods....
Monday, November 24, 2008
Gasta News:Mobile internet is growing eight times faster than PC-based web
Mobile internet is growing eight times faster than PC-based web
The mobile internet is growing eight times faster than traffic to the PC-based web, according to the first set of mobile data from Nielsen Online.
The research company has released its first Mobile Media findings which show traffic on the mobile internet increased by 25% to 7.3m during 3Q 2008. The survey found 25% of mobile internet users are aged 16-24 compared with just 12% who are older than 55.
BBC News is the most popular mobile internet site, attracting 1.7m
Kent Ferguson, senior analyst for Nielsen, said the mobile web was a great opportunity for advertisers and publishers to reach important demographic groups. "People often need fast, instant access to weather or sports news and mobile can obviously satisfy this, wherever they are," he said.
The mobile internet is growing eight times faster than traffic to the PC-based web, according to the first set of mobile data from Nielsen Online.
The research company has released its first Mobile Media findings which show traffic on the mobile internet increased by 25% to 7.3m during 3Q 2008. The survey found 25% of mobile internet users are aged 16-24 compared with just 12% who are older than 55.
BBC News is the most popular mobile internet site, attracting 1.7m
Kent Ferguson, senior analyst for Nielsen, said the mobile web was a great opportunity for advertisers and publishers to reach important demographic groups. "People often need fast, instant access to weather or sports news and mobile can obviously satisfy this, wherever they are," he said.
Monday, November 10, 2008
Gasta: Personalised Search
Gasta Personalised Search for your company website.
You can reap the benefits of having your own personal search engine for you and your collegues to share in the revenues, and benefit from Search per acquisition affiliations.
Google leads in personalised search.
1. You can no longer assume that rankings as you see them are global. Anyone logged in while they search is potentially seeing a different set of results for the same keyword. You can log out of your Google account to search or turn off personalized results, but it won't do much good since every other user is potentially searching with personalization.
2. If Google is incorporating usage data from other sources such as the Google Toolbar, Google Chrome and Google Analytics, it means that the user experience is going to play a heavier role in SEO. Keep this in mind: for Google, the user experience is everything. Doesn't it then make sense for them to incorporate available usage data when ranking websites?
3. With these new data sources, Google could potentially be scaling back the emphasis on inbound links in their ranking algorithm. Links to this point have been central for Google rankings. With their market share continually improving and the unparalleled usage data that affords them we can reasonably expect that they'll be putting more emphasis on these metrics in the future.
4. Expected traffic estimates based on rankings just became difficult if not impossible to achieve. In the past, traffic could be reasonably estimated by multiplying the available search usage for a given keyword by the known traffic percentage of a given position. The 1st position, for example, receíved some 48% of traffic for a keyword according to leaked AOL data from a few years back. For a keyword receiving 100 searches per month, you could reasonably estimate 48 visits per month based on a #1 ranking for that keyword. SEO companies used that data to take some of the guesswork out of their campaigns. With personalized search these estimates are going to become far less accurate if not completely unreliable.
5. Overall, this means you need to keep your eyes OFF the search engine rankings to a large degree. Does a #1 position for your Google account mean you could be somewhere back on page 5 for someone else? Probably not. But the point is, from here on out we can't be sure without extensive testing. Rankings have haven't ever meant much - they've always been a means to an end, the end being quality traffic and ultimately more sales, attention or whatever your website goal may be. Now, more than ever, high-quality traffic should be your focus.
Personalized search isn't exactly a new concept - it's been discussed for at least a couple of years now. But we're seeing it receive heavier emphasis lately, and the buzz is on that Google is going to change the game again soon. Like it or not, we're likely going to have to let go of rankings as a metric for success.
You can reap the benefits of having your own personal search engine for you and your collegues to share in the revenues, and benefit from Search per acquisition affiliations.
Google leads in personalised search.
1. You can no longer assume that rankings as you see them are global. Anyone logged in while they search is potentially seeing a different set of results for the same keyword. You can log out of your Google account to search or turn off personalized results, but it won't do much good since every other user is potentially searching with personalization.
2. If Google is incorporating usage data from other sources such as the Google Toolbar, Google Chrome and Google Analytics, it means that the user experience is going to play a heavier role in SEO. Keep this in mind: for Google, the user experience is everything. Doesn't it then make sense for them to incorporate available usage data when ranking websites?
3. With these new data sources, Google could potentially be scaling back the emphasis on inbound links in their ranking algorithm. Links to this point have been central for Google rankings. With their market share continually improving and the unparalleled usage data that affords them we can reasonably expect that they'll be putting more emphasis on these metrics in the future.
4. Expected traffic estimates based on rankings just became difficult if not impossible to achieve. In the past, traffic could be reasonably estimated by multiplying the available search usage for a given keyword by the known traffic percentage of a given position. The 1st position, for example, receíved some 48% of traffic for a keyword according to leaked AOL data from a few years back. For a keyword receiving 100 searches per month, you could reasonably estimate 48 visits per month based on a #1 ranking for that keyword. SEO companies used that data to take some of the guesswork out of their campaigns. With personalized search these estimates are going to become far less accurate if not completely unreliable.
5. Overall, this means you need to keep your eyes OFF the search engine rankings to a large degree. Does a #1 position for your Google account mean you could be somewhere back on page 5 for someone else? Probably not. But the point is, from here on out we can't be sure without extensive testing. Rankings have haven't ever meant much - they've always been a means to an end, the end being quality traffic and ultimately more sales, attention or whatever your website goal may be. Now, more than ever, high-quality traffic should be your focus.
Personalized search isn't exactly a new concept - it's been discussed for at least a couple of years now. But we're seeing it receive heavier emphasis lately, and the buzz is on that Google is going to change the game again soon. Like it or not, we're likely going to have to let go of rankings as a metric for success.
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