Friday, March 20, 2009
Gasta News: LVMH vs Google: Let the Brand Wars Begin.
Google is now the most powerful 'media owner' on the planet and it must accept the responsibility that comes with such power. But, its model is built on delivering what its users want. So, while we might argue that the decision to allow others to bid on trademarked brand terms was nothing but a bid to maintain paid search revenue growth, it can argue that it merely gives users the choice they deserve.
As chair of the IPA's search group, I'm keen to hear more on why it did it but, if search - whether paid or natural - is the 'navigation' in our customers' online journeys, then brands must also think hard about the 'conversation', that is their users' engagement in the combination of social sites, tools, emails and blogs that - alongside publisher-owned websites and brand destinations - help to shape their perceptions and, ultimately, their decisions.
The online journey that any one person takes to a decision is an incredible set of complex behaviours, founded on conversation and navigation, that the modern planner must fight to understand, embrace and act in accordance with.
That is a much more interesting battle than the one that's to be fought in Brussels since it deals, not just with what brands do about AdWords, but how they behave in everything they do now that their customers - enabled by services just like Google - are entirely in control.
Wednesday, March 11, 2009
Gasta News: Would you buy a car from this website? Car sales up on the Internet.
The internet is the main influence which determines a consumer's car purchase as the majority believe they'll locate a better deal online, according to research from Microsoft.
A sample of 622 people found just two out of 10 people planning to buy a car in the next six months might delay the purchase due to the economic climate, and 65% believe this landscape will provide them with a better deal.
in the decision making process, with online shaping decisions about which make and model consumers choose.Some 39% of people intending to buy said they had not decided on the category of car before coming online, with 55% still undecided over the brand and 61% over the model.
Furthermore, 69% of people said they used the web specifically for deciding which extras they wanted.
The report also said internet research empowered consumers, with 70% saying they feel more confident walking into a dealership if they have researched online first.
Jacqueline O'Sullivan, head of marketing communications at Microsoft Advertising, said, "The internet has now become the most important influence in a car buyers' decision-making process. Also, as less decisions are made before going online car brands have multiple opportunities to demonstrate why theirs should be the one that should be bought."